Job Description Job Title: Sales & Export Co-ordinator Location: Cwmbran NP44 3AW Salary: Job Summary The Sales & Export Co-ordinator is responsible for managing international customer relationships while overseeing the complete export sales order process. This includes order entry, documentation, customs compliance, and shipping coordination. The role acts as a key link between Sales and Operations, ensuring accurate information flow and enhancing the overall customer experience. The postholder will contribute to building a cohesive, high-performing operations function while delivering outstanding service to external customers. Key Responsibilities Sales & Order Processing Manage day-to-day sales order processing for export customers. Ensure accurate order entry and maintenance within Dynamics 365. Represent the customer by ensuring accurate communication between Sales and Operations. Maintain precise delivery documentation compliant with regulatory requirements. Export & Logistics Coordination Oversee end-to-end export processes, including documentation and customs compliance. Liaise with freight forwarders, customs brokers, and logistics partners. Ensure customer delivery commitments are met in full and on time. Monitor and reduce order processing backlog. Customer & Internal Collaboration Build and maintain strong relationships with international customers. Act as the key customer interface for inquiries, issue resolution, and product information. Work cross-functionally with Design, Quality, Supply Chain, Manufacturing, Finance, and Marketing. Demonstrate ambassadorial, influencing, and stakeholder management skills. Qualifications High school diploma or equivalent (required) Degree or equivalent qualification in Business Administration or related field (desirable) Skills & Competencies Knowledge Sales order processing and export documentation ERP/CRM systems Understanding of regulatory and customs compliance Product/service knowledge relevant to contract manufacturing Experience Previous experience in sales support or sales administration Customer service experience Strong administrative and data management background