The role Position Business Analyst Contract type 12-month contract Reporting to Head of Projects Location London Overview of role Zodiac Maritime is delivering a major digital transformation programme across the business. As part of this, we are implementing a new procurement solution. We are seeking an experienced Business Analyst with a strong track record in procurement or ERP system implementations. The role is business-facing and covers the full analysis lifecycle - from discovery and requirements through UAT and hyper-care. It suits someone structured, proactive and able to bring clarity in a complex environment with multiple concurrent workstreams. Key responsibilities and primary deliverables Requirements, Analysis & Documentation Lead discovery through interviews, workshops, and process observation. Analyse and document requirements, identifying gaps and proposing practical solutions. Produce clear BA artefacts (user stories, use cases, process maps). Full ownership of the requirements Map current and future procurement workflows and identify improvements. Work with vendors and internal teams to validate solution design. Support data standardisation, migration planning and integration requirements with ERP/finance systems. Stakeholder Engagement & Communication Act as a bridge between business teams, PMs, technical teams and vendors. Manage expectations, facilitate decisions and ensure aligned communication. Build strong relationships across the whole business. Identify process bottlenecks and recommend pragmatic improvements. Testing, Implementation & Hyper-care Define test scenarios, acceptance criteria and UAT scripts. Coordinate UAT, defect triage and retesting. Support cutover, go-live and hyper-care to ensure smooth adoption. Gather user feedback and propose enhancements. Continuous Improvement & Governance Monitor solution performance and identify optimisation opportunities. Support KPI and reporting design for procurement effectiveness. Contribute to embedding best practice and maturing operating processes. Skills profile Relevant experience & education Essential Experience as a Business Analyst on procurement, purchasing, supply chain, ERP, or finance system implementations. Strong understanding of system configuration, integration and process design. Proven delivery of BA artefacts on complex or multi-stream programmes. Strong analytical and critical thinking skills. Excellent documentation, communication and stakeholder management skills. Experience across full lifecycle: discovery → testing → hyper-care. Comfortable working with ambiguity and varying change maturity levels. Organised, resilient and effective across all business levels. Desirable Experience in maritime, logistics, oil & gas, utilities, or asset-heavy industries. Deep understanding of procure-to-pay integrations and master data governance. Experience in large-scale transformation programmes. Personal Attributes Collaborative and credible with stakeholders. Clear, structured thinker who simplifies complexity. Practical, outcome-focused and able to prioritise effectively. Strong interpersonal skills and active listening. A team player comfortable working across functions and levels. Adaptable, tenacious and calm under pressure. Strong business judgement and commercial awareness.