Salary: £61,000 - 101,000 per year Requirements: Experience in a helpdesk or administrative role in the construction industry Strong communication skills for client and team interactions Proficient in database management and record keeping Ability to manage multiple tasks and prioritize effectively Familiarity with compliance regulations and reporting practices Problem-solving skills and process improvement mindset Proficient in using helpdesk software and tools Responsibilities: Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritized, scheduled, and completed within agreed service-level agreements (SLAs) Technologies: Support More: We are a leading company in the construction industry, seeking a Helpdesk Administrator for a 5-day-a-week role in Romford. This is an initial 6-12 month contract that offers the opportunity to work in a dynamic team environment. We value compliance and strive for excellence in our services, providing support and development opportunities for our staff. last updated 9 week of 2026