Operations Project Manager
* Annual Salary: £36k - £38k
* Location: Hemel Hempstead
* Job Type: Full-time
Join a global technology company, a leader in digital transformation solutions for Quick Service Restaurants (QSR), Hospitality, and Retail Verticals. As an Operations Project Manager, you will play a crucial role in coordinating customer deployment plans, ensuring timely and successful store installations, and maintaining high customer satisfaction.
Day-to-day of the role:
* Liaise daily with assigned customers to ensure smooth and successful delivery against the deployment plan.
* Act as the primary contact for both internal and external stakeholders regarding physical store deployments.
* Manage multiple client deployments, establishing clear communication channels to keep customers well-informed of progress.
* Review installation sign-off reports to maintain quality standards.
* Facilitate the transition from project pilot phase to operational deployment.
* Negotiate and manage the availability of internal deployment resources.
* Provide regular stock forecasts to ensure supply meets demand according to customer deployment rates.
* Maintain deployment activities and schedules, from pilot sites to full deployment.
* Engage regularly with clients to shape positive impressions of the company.
* Update the finance team on completed deployments for accurate billing.
* Generate weekly reports for the management team on deployment activities.
* Support the wider operational team as required.
Required Skills & Qualifications:
* Proven experience in a customer-facing role, servicing multiple clients or stakeholders.
* Strong organizational skills, with the ability to coordinate time-critical activities and manage daily tasks.
* Excellent communication skills, both written and verbal.
* Ability to remain calm under pressure and reprioritize tasks at short notice.
* Proficient in Excel for managing spreadsheet trackers.
* Experience in coordinating multiple workloads simultaneously.
Desirable Skills:
* Advanced Excel skills (Vlookups, IF statements).
* Experience working with finance teams (handling purchase orders, invoicing).
* Basic understanding of IT hardware and software fundamentals.
* Familiarity with POS/EPOS systems and retail deployments.
* Experience in a start-up or evolving technology business environment.
Benefits:
* Competitive salary package.
* Opportunity to work in a dynamic, fast-paced environment.
* Exposure to leading digital transformation projects in major retail and hospitality brands.
* Professional development and growth opportunities.
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