CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, understanding their needs, and helping them do it better.
In this role, you’ll deliver a top-tier service, using your product knowledge to maximize upselling opportunities. Your day will involve communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, owning the customer journey and fostering relationships with regular clients. You’ll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.
This is an excellent opportunity for individuals with customer service experience, ideally within the industry, who want to see and feel the impact of their work in a dynamic, operational, and service-oriented business.
What we offer
Join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a competitive rewards package, including generous holiday allowances (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
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