Job Title
French Customer Care Representative
Location
Ashford, free parking available.
Type
Permanent position.
Hours
Monday – Friday, 9:00‑5:15. Flexibility required to occasionally start earlier/finish later.
Work Arrangement
Hybrid: 4 days office based and 1 day working from home after training period.
Company Benefits
- 25 days annual leave plus bank holidays
- Profit Sharing Plan Bonus
- Company Pension
- Employee Assistance Programme
- Life Assurance and Group Income Protection Cover
- Private Healthcare Scheme
- Travel Insurance
- Subsidised food and free fruit
- Cycle to Work
- Enhanced Maternity and Paternity Provisions
- Free onsite parking
- Occupational Health
Responsibilities
- Build strong customer relationships by supporting assigned customers, managing expectations, and collaborating with the Customer Care Team to deliver superior experiences.
- Manage account changes, handle enquiries from internal and external customers, prepare debit and credit notes, process complaints and returns, and maintain accurate customer records.
- Identify and participate in continuous improvement initiatives within Customer Care, contributing to relevant projects.
- Collaborate with Planning on demand planning and stock positions, actively participate in planning meetings, and proactively seek and act on customer feedback.
Qualifications
- Fluent French speaker
- Excellent customer service experience
- University degree, or equivalent experience, in business, supply chain or operations management or related discipline (desirable)
- Knowledge and experience in exports or international trade (incoterms, shipping terms, etc.)
- Ability to work under pressure and deal with ambiguity
- Excellent attention to detail
- Strong time‑management, administrative, and customer skills
- Microsoft Office expertise
- Experience using operations‑management software (e.g., SAP)
Equal‑opportunity statement
We are an equal‑opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
