Council Tax Billing Officer
We are currently recruiting for a Council Tax Billing Officer to join a busy Revenues team within a local authority environment. The successful candidate will be responsible for the accurate administration of Council Tax accounts, ensuring billing is processed in line with current legislation while delivering a high standard of customer service.
Key Responsibilities
* Administer Council Tax accounts including billing, discounts, exemptions, disregards and payment arrangements
* Process account changes accurately and within agreed deadlines
* Provide advice and support to residents via telephone, email and other communication channels
* Maintain up-to-date knowledge of Council Tax legislation and local reduction schemes
* Assess applications and review supporting evidence in line with policy and legislationLiaise with internal departments and external agencies where required
* Prioritise workloads effectively to meet performance targets and service standards
* Contribute positively to team working and continuous service improvement
Requirements
* Previous experience within Council Tax, Revenues or a local authority environment is highly desirable
* Strong understanding of legislation and ability to interpret complex regulations
* Excellent communication and customer service skills
* Ability to manage high volumes of work accurately and efficiently
* Good IT skills including Microsoft Office
* Experience using Capita or Northgate Revenues & Benefits systems is desirable
* Ability to work independently and as part of a team
Additional Information
* Flexible working environment
* No disclosure required
* GCSE English and Maths (or equivalent) preferred
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