Guest Service Manager (Front Office)
40 hours per week over 5 days however we would also consider candidates looking for a 32 hour a week contract over 4 days
£29886 per annum
Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm
to 11.15pm. Including an unpaid break of 30 minutes.
JOIN US
At Hilton, It Matters Where You Stay, but The Stay is only
one side of the story.
The possibilities are endless with a career at Hilton. Come
for the job, thrive in your career, and enjoy the journey of Making the Stay .
As a global hospitality company with 22 world-class brands
in 126 countries and territories, comprising more than 7,000 properties with
one million rooms, we know it takes hundreds of jobs to create unforgettable
experiences for our guests – and behind every job, there's an extraordinary
person working to make each Stay magical.
OUR HOTEL
Located in the city centre, with easy access to major road
links and ten minutes' drive from Meadowhall shopping centre and O2 Arena. The
hotel comprises of 142 bedrooms, 3 meeting rooms, bar & restaurant, fitness
centre and offers a free hot breakfast.
OUR BENEFITS
You will have access to a benefits package we believe truly
works for our people
1. Discounted
hotel room rates for you and your friends & family
2. 50%
Discount on food & drink whilst on duty
3. Hilton
Learning & Development platform for all training requirements
4. 50%
F&B discount at Hilton hotels when staying on Team Member Rates
5. Incentive
schemes
6. Access to WeCare app – a solution
designed to support your mental, physical, social and financial wellbeing,
providing access to 24/7 UK-based online GP appointments, mental health
counselling, a get fit programme, legal and financial guidance plus much more
And much more
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER (FRONT OFFICE) AT OUR
HOTEL
What you'll be doing...
· Carrying
out Duty Manager shifts
· Be
responsible for ensuring the safety and security of hotel guests and staff
during your shift.
· Recruit,
train and develop members of the Front Office Team
· Complete
the weekly rota for your department
· Be
the friendly face that welcomes guests, making their first impression
unforgettable from check-in to check-out.
· Handle
check-ins, check-outs, and everything in between with ease, helping guests
settle in seamlessly.
· Be
the go-to person for guest questions, whether it's the best brunch spots nearby
or directions to local attractions.
· Serving
simple meals and drinks
· Completing
food orders
· Identifying
potential sales leads
· Work
with housekeeping and maintenance teams to quickly handle guest requests and
keep everything running smoothly.
· Manage
daily tasks like calls, emails, and reservations with efficiency, staying cool
under pressure.
· Go
the extra mile for special requests, adding that extra touch to make guests'
stays memorable.
WHAT WE NEED FROM YOU
· A
welcoming personality who loves connecting with people and making their day
brighter.
· Strong
communication skills, comfortable chatting with guests and coordinating with
team members.
· Sharp
attention to detail, especially when it comes to handling guest needs and
reservations.
· A
problem-solver who can think on their feet, handling any situation with a
positive attitude.
· Team
spirit, ready to jump in wherever needed to keep things flowing smoothly.
· High
energy and adaptability, thriving in a fast-paced environment where no two days
are the same.
If this sounds like the job for you please get in touch