Hybrid working: 2-3 days on site per week
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we’re looking for an IT Support Analyst to join their internal IT team on a fixed term basis. This is an 12 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week.
This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you’ll gain exposure to new systems, platforms, and ways of working.
This is a varied, fast-paced support role where you’ll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You’ll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business.
The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment.
Key Skills & Experience:
Nice to haves:
You should have at least 2 years’ experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential.
All applicants must be eligible to work in the UK and able to commute to the Winchester area as required.