Description You will join an onsite team providing 24x7 support with a mixture of onsite rota and oncall for an Oracle Cloud Infrastructure (OCI) datacenter Candidate will have previous datacenter Experience Responsible for effective delivery of technical support, rack installations, inventory receipts & returns, 5S and project work The break fix activities technicians are responsible for include, but not limited to, CPU/memory/Motherboard/HDD replacements, cable replacements, network issue diagnosis and problem diagnosis Long line cabling experience (up to 50 meters) is beneficial for this role with cabling expected to be at a world class standard. Experience with troubleshooting structured fiber where there are multiple hops. Work on problem escalations with relevant teams to resolution Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives Technician will perform activities in accordance with internal polices and service level agreements Involvement in multiple projects across numerous lines of business LI-DNI Responsibilities Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations. Works primarily at an Oracle datacenter in a “mission critical operations” environment Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift. (Rota is subject to change) Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins. Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations, landlord) Understand internal customer problem and provide technical solution in timely manner Participate in the installation, monitoring, maintenance, support, and optimisation of all production server hardware, software Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position, Experience with different types of Fiber cabling and connection type is essential. Install, Replace and Troubleshoot Cables and Hardware, Experience with OTDR tools is beneficial. Work within a ticket-based environment. Able to prioritise ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules. System board level repair and fault diagnosis to SLAs Using provided tools to do a proper and timely internal reporting. 5S installation & maintenance, ensuring World class standards. Keeping accurate inventory records for receipts, consumption & returns. Planning, cabling & commissioning new rack positions Involvement with the design & commissioning of new whitespaces Working as part of a multi-disciplinary team without friction Some travel will be involved. Qualifications Career Level - IC3