*Claims Handling is essential for this role*
We currently have an exciting opportunity for a Claims Technician to join a Global Claims Management company on their Construction & Engineering team.
Job Title: Claims Technician
Location: London, Hybrid Working (2 days a week in London City office)
Salary: Between £30k - £35k
The opportunity:
You will be an active member of the Construction & Engineering team, with the overall objective of providing effective support to Adjusters and other claims technicians in the team, aiding productivity in the handling of Construction & Engineering claims.
Your responsibilities will include:
* Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
* Working closely with Adjusters to assist with investigation, claims management and validation enquiries.
* Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
* Assisting in the overseeing Adjuster caseloads when necessary, during periods of leave.
* Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a secondary point of contact where needed for interested parties.
* Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
* Aiding in the preparation of co-insurers apportionment spreadsheets.
* Ensuring time reporting and billing is compliant with internal standards processing and systems.
* Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
* Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
* Account management support where required.
* Assisting with incoming telephone calls / resolve queries.
* Invoicing.
* Other ad hoc work as required.
About you - Knowledge and Experience:
* Demonstrable claims technician experience, including caseload management from cradle to grave.
* A keen interest in construction related insurance matters and a willingness to learn and develop.
* An organised and methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
* Able to self-manage workload, whilst remaining a team player.
* Proficient in Microsoft Word and Excel.
* Excellent communication and stakeholder management skills, with the ability to handle multiple priorities and conflicting demands.
* Ability to thrive in a high-pressure environment and remain driven to meet targets.
* Flexible with regard to occasional travel requirements.
Benefits of the role include:
* Life Assurance (Death in Service) Scheme
* Company Private Healthcare Scheme
* Pension Scheme
* 25 days holiday
* Employee Assistance Programme
* Financial support with relevant qualifications after probation period complete.
If you're ready to advance your career and become a valued member of a dynamic team, we’d love to hear from you – apply now!