Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:·• understanding of visitor experience and service leadership • ability to support team management and development • awareness of commercial considerations and financial performance • knowledge of operational delivery and risk management • experience in communication and stakeholder engagement Additional criteria for all other applicants: experienced in visitor services, tourism, heritage or similar situations naturally curious about people, and motivated to give the highest standards of service highly organised a confident leader adept at managing financial performance up for a challenge, adaptable and responsive under pressure Welcome Manager (Band 2)Lytes Cary Manor and Tintinhull Garden are relatively small but busy properties both with an historic house and garden located close to the A303. The team works closely together and across both sites, but you’ll be mainly based at Lytes Cary.Lytes Cary Manor is open from February to November, while Tintinhull Garden opens in April through to September. Both sites are open 7 days/week.You’ll have overall responsibility for the Welcome team, and their safety and working practices, working closely with the property team to make sure every visitor has a great day.You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.You'll be managing any group bookings and compliance tasks relating to your department.The Welcome Manager will be part of the Duty Management rota having responsibility for the safe opening and closing of the properties.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 29th March 2026 Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 172984IRC172984SomertonFixed Term p/t (750 hrs py to 31/10/26)Ends: Mar 29th 78.3 mi from PlymouthWe have an exciting opportunity to temporarily lead a team of welcome staff and volunteers at two properties: Lytes Cary Manor and Tintinhull Garden.We’re looking for someone to cover maternity leave for 6 months – 750 hours (average of 4 days/week). As part of the role weekend working (minimum of 2 weekends out of 4) as well as Bank holiday working is required.You'll welcome our visitors and help them enjoy their visit. You’ll be experienced in managing people and delivering outstanding customer service.Salary: £10,620 pro rata (FTE £27,612 per annum). The advertised salary for this role will be in effect from 1st April.Contract: Fixed term contract until 31-Oct-2026. Hours/ working pattern: 750 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Start date: 1 May 2026 until 31 October 2026.Provisional Interview Date: 1 April 2026, we will be flexible for redeployees to bring this date forwards as required. Lytes Cary, Charlton Mackrell, Somerton, TA11 7HUCompliance.Eligibility to Work in the UK14.16 per hour