Work on Technology That Protects What Matters
At SiXworks, we build secure digital solutions that support Defence and National Security missions.
We’re looking for a Junior Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.
What You’ll Do
As a Junior Support Engineer, you’ll provide 1st line support to our team that design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision‑making for critical operations.
* Provide first response to tickets, calls, emails and monitoring events
* Engage with users face‑to‑face
* Perform initial triage of incidents and requests
* Escalate tickets within the team to 2nd and 3rd line engineers as required
* Onboarding and offboarding of internal and customer users
* Ongoing support of user accounts, access and permissions
* Build, deploy and troubleshoot end user devices (EUDs)
* Testing, build and tracking of physical assets including EUDs and servers
What We’re Looking For
We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:
* Knowledge of Windows 10/11 and MacOS operating systems
* Understanding of computer components and physical hardware including desktop and laptop computers and servers
* Understanding of basic networking concepts
* Azure/Microsoft 365 user and device administration
* InTune & Jamf administration
* Active Directory user and group administration
Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.
About SiXworks
SiXworks is a specialist digital innovation partner delivering secure, mission‑critical technology to Defence and National Security organisations. We focus on digital experimentation, secure‑by‑design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges.
Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.
Benefits
We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, generous pension (10% employer, 5% employee contribution), bonus and professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break‑out spaces.
A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here:
United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)
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