Administrator / Scheduler
Newport, South Wales | £25,500-£26,500 | Monday to Friday | 8am - 4:30pm | Full Time | Permanent
Introduction
Acorn by Synergie is recruiting for our client, a long-established and well-respected business in Newport, committed to delivering high-quality services and renewable technology solutions. As part of their continued growth, they are seeking a proactive Scheduler / Service Coordinator to join a friendly and supportive team.
Key Duties:
* Answer incoming calls, assisting customers with queries, service requests, and concerns professionally.
* Accurately raise, log, and track jobs within the company's system.
* Plan, allocate, and schedule work for engineers/operatives, ensuring efficiency and productivity.
* Collate and maintain accurate project information and records.
* Order materials and liaise with suppliers to ensure timely delivery.
* Monitor job progress and provide regular updates to customers and management.
* Prepare and maintain engineer schedules, arranging return visits where required.
* Collaborate with colleagues to collate data for completion statistics and performance reporting.
* Support the delivery of a first-class service, ensuring an excellent customer experience at every stage.
Requirements:
1. Proven experience in scheduling, coordinat...