Description
About the Role
Join our dynamic Resort Safety SIA team, where every day brings new challenges! In this role, you'll blend your customer service skills with your security expertise to ensure our guests feel safe and secure during their stay at Butlin's.
Effective communication is key, along with a fair approach to resolving any issues that may arise. Whether you're welcoming guests at the gate, patrolling the grounds, or working in one of our licensed venues, your primary goal is to prioritize our guests' safety.
Your responsibilities will include:
* Conducting regular patrols of the Resort
* Welcoming guests on Mondays and Fridays, ensuring they have the best possible first two hours experience
* Maintaining access control at our three Resort entrances with a customer-focused approach
* Providing first aid assistance to team members and guests as needed
* Adhering to Butlin's, SIA, and local licensing laws while working in licensed venues
Typical Working Hours: This role involves variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts), totaling 40 hours per week. This permanent position is paid fortnightly. Live-in accommodation may be available for those aged 18 and over relocating to the area.
About You
We’re looking for someone with a hands-on approach who thrives under pressure while maintaining a positive, people-oriented attitude. You should enjoy working collaboratively towards common goals and be passionate about delivering exceptional customer service. Confidence in working independently when necessary is also essential.
Requirements:
* An SIA Door Supervisor licence is essential
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years, we’ve been delighting hundreds of thousands of guests each year, whether they’re enjoying a non-stop action family break or our epic Adult-only Big Weekenders.
Ask any of our team, past and present, and they’ll tell you that one of the best things about working at Butlin’s is our vibrant culture! We’re dedicated to providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three core values.
If you want a role where you Create Smiles, aren’t afraid to Get Stuck In, and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!