Service Manager Salary: £55,000 per annum + Company Car Hours: Monday to Friday, Full-Time Contract: Permanent Overview We're looking for an experienced Service Manager to lead and develop a customer-oriented, profitable workshop at our main heavy goods vehicle dealership in Cardiff with 40 staff. This is a key leadership role where you'll drive performance, ensure exceptional customer service, and achieve all manufacturer and company standards. Key Responsibilities Manage and develop all workshop staff, service advisors and administrators Achieve financial performance targets and exceed company KPIs Maximise sold hours vs pledge vs budget Drive labour sales growth and maintain manageable WIP levels Ensure high levels of customer service and resolve customer issues Manage technician performance (efficiency, utilisation, productivity) Oversee site health and safety and create a safe working culture Develop staff through appraisals and identify training needs Provide daily/weekly/monthly reports to Business Directors What You'll Need Proven experience as a Service Manager in a commercial vehicle dealership Strong understanding of workshop KPIs and financial performance Experience managing technician performance and workshop efficiency Excellent customer service and staff development skills Knowledge of health and safety requirements in a workshop envi...