Job Title: Customer Service RepresentativeLocation: Epsom, SurreySalary: £25k + Benefits + Training
Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you!
Job Description: Provide efficient and effective administration and customer service of Mortgage and Savings Accounts.
The work is varied consisting of telephone and administration-based work, providing first class customer service to existing customers on both mortgage and savings products.
This is an ideal opportunity for someone looking for a new and varied challenge.
This is a full-time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm.
You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid.
The role is split 50/50. So, in the morning the team are split in 2 where one half of the team take the phone calls whilst the other work through the admin and then in the afternoon they swap.
When experiencing a high volume of calls, the representatives who are doing the admin will need to keep an eye on the phones and jump on the phones when the call queues are increasing. And then ...