Operations Administrator
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse role requires you to coordinate service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. You will act as a link between the Service Drivers and the Operations & Service Manager.
A day in the life of an Administrator at phs will involve:
* Coordinating service routes and briefing/debriefing drivers to improve delivery and customer service.
* Answering calls from service drivers, clients, and Head Office regarding site service.
* Acting as a communication link between Service Drivers and the Operations & Service Manager.
* Distributing work to employees, ensuring completion according to KPIs, and processing data accurately within set timeframes.
* Preparing data and conducting briefing and debrief sessions for drivers.
* Processing completed routes and attendance in real time, and suggesting improvements to workflows.
* Monitoring service and delivery progress, resolving issues, and striving to provide the best service to customers.
The ideal candidate for an Administrator role at phs will have:
* Excellent service delivery skills
* Strong customer focus and relationship management abilities
* People management and development skills
* Knowledge of health and safety regulations
* A creative and versatile mindset to monitor progress and resolve issues effectively
In return, you will receive:
* A salary of £25,470 based on a 40-hour week, Monday to Friday
* No scheduled weekend work
* 13 paydays per year (every 4 weeks)
* Opportunities for career development
* Retail discounts including O2 and F&B
* A 24-hour wellbeing helpline
* Pension scheme
* 30 days holiday including bank holidays; note we do not work on Christmas Day
About phs:
Founded in 1963, phs Group is a leading provider of Hygiene Services in the UK, Spain, and Ireland, serving over 120,000 customers across 300,000 locations. Our services include washrooms, healthcare, floorcare, hygiene consumables, workwear, waste management, and compliance solutions.
We pride ourselves on our diverse and inclusive workforce, committed to providing an environment where all staff can be their true selves without fear of discrimination.
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