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Hours per week:37 hours
Temporary/Fixed term:24 months
Interview date:Friday 8 August 2025
Advice and Contact - Technology Enabled Care Team Transforming Lives
Were looking for a passionate and proactive individual to join our NEW Technology Enabled Care (TEC) team.
This is a rewarding opportunity to help people live more independently by using innovative digital solutions like sensors, pendants, and smart hubs.
Main duties of the job
As a TEC Officer, youll work directly with customers and their families to understand their needs and design personalised support plans. Youll assess and review care needs, provide TEC equipment, and guide people in using it confidently. Youll also work closely with health professionals, voluntary organisations, and other partners to ensure the best outcomes for those you support.
Youll need experience in a health or social care setting, strong communication skills, and the ability to manage your own caseload. A Level 4 qualification in Health and Social Care is ideal, but if youre committed to working towards it, wed still love to hear from you.
This role involves travel, so youll need to be comfortable visiting people in their homes or other settings. Youll also need to be confident using digital systems and understand the importance of safeguarding and data protection.
If youre someone who enjoys problem-solving, values independence, and wants to make a real difference in peoples lives, wed love to hear from you.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Job responsibilities
TEC Officers are expected to work in line with the requirements described in the Workforce QualityAssurance Framework.TEC Officers carry out the following tasks within the Care Act 2014:
Assessment and review of customers needs and outcomes in relation to TEC.
Coordination of the customer/carer journey in prevention services and identifying eligibleneeds and outcomes.
Where applicable, work in partnership with the customer and other agencies in compiling anappropriate support.Specific duties and responsibilities:
Manage a caseload of TEC customers working closely with the Advanced PractitionerOccupational Therapist to facilitate TEC intervention programmes. Prioritising workappropriately using effective time management skills.
Undertake strengths based, person centred assessments in line with the Care Act 2014 withcustomers whose needs are not complex but require a level of experience in TEC to identifyand make decisions with regard to the right intervention.
Evaluate and review TEC intervention, using skills and experience to adapt approaches to theindividual needs of the customer.
Provide regular updates on progress to the Advanced practitioner occupational therapistincluding recommendations to adapt support plan to meet further needs.
Conduct comprehensive risk assessments and identify opportunities for positive risk-taking.
Work with customers to manage risk and record actions and strategies agreed. Refer toOccupational Therapist for guidance with complex issues.
Assess for and provide TEC equipment for customers, demonstrating how to use thesuggested equipment to empowering their confidence and independence. For example, awrist pendant for a customer so they can press to alert someone if they had fallen and neededassistance.
Work with customers to design a support plan that utilises all available community andvoluntary based resources to minimize need for longer term funded services from the localauthority.
Consider entire family context when completing a needs / OT assessment and refer toadditional organisations as required e.g. Carer Support Wiltshire.
Using knowledge of the councils charging policy, advise customers on financial eligibility forservices and make referrals to the finance and benefits team or other agencies.
Record all TEC customer contacts accurately, and in a timely way, onto the social carerecords in accordance with work targets set by the Team Manager and Supervisor.
Adhere to Data Protection legislation and confidentiality at all times.
Ensure effective, timely and appropriate communication with customers, colleagues,managers and any specialists who may be involved with the customer.
Have an awareness of safeguarding in line with organisational policies, including makingreferrals and participating in safeguarding investigations.
Understand and adhere to Complaints Procedures and advise appropriately if customers wishto complain.
Specific requirements for this post:
The postholder will be expected to travel on a daily basis and to undertake visits to customersin their own homes or in other settings e.g. hospital.
Be an ambassador for the council and the department at all times, always representing thecouncil positively, professionally and appropriately at meetings with customers, externalpartners and agencies.
Be able to respond to civil emergencies under instruction.
Person Specification
Qualifications
* Previous experience of working in a health or social care environment or similar setting
* including working with people with adult care needs in their own homes.
* NVQ Level 4 in Health and Social Care or Apprenticeship at Level 4 in Health and Social
* Care or equivalent; or the ability to demonstrate the skills required and a commitment to work
* towards a relevant qualification as defined by the council within an agreed timeframe.
* Ability to utilise a range of software and electronic social care records.
* Up-to-date knowledge of relevant legislation and guidance in relation to working with, and the
* safeguarding of adults.
* Well-developed interpersonal skills and ability to effectively communicate with people in a
* variety of ways and levels.
* Ability to build trust and confidence with clients, client groups and colleagues.
* Proven ability to interpret situations, analyse behaviours to make judgements and deliver
* interventions to achieve outcomes.
* Ability to prioritise tasks and work on own initiative against deadlines and plan and organise
* your own work, escalating work where necessary.
* Good understanding of the national agenda for Transformation in Social Care.
* Ability to work in a person centred way to meet individual outcomes.
* Ability to work with people to balance choice and independence with risk.
* Fully fluent in spoken and written English.
* Experience of working with an LAS database.
* Good understanding of the Care Act 2014.
* Experience of working in social care or rehabilitation setting.
Experience
* High level of relevant and practical experience acquired on the job.
* An advanced understanding of relevant procedures and working practices.
* Advanced knowledge of specialist function relevant to service area.
* Excellent ICT skills including use of Microsoft applications and specialist systems.
* Significant experience of working with clients and client groups with complex needs.
* Proven ability to carry out client risk assessments to identify eligibility for service provision and/or
* risk of harm.
* Proven ability to advise and guide clients to encourage development and to access services to
* which they are entitled.
* Ability to build trust and confidence with clients, client groups and colleagues.
* Proven ability to interpret situations, analyse behaviours to make judgements and deliver
* interventions to achieve outcomes.
* Proven ability to deliver training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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