Main area Reception & Administration Grade Band 4 Contract Permanent: Full time Hours Full time - 37.5 hours per week (Working pattern Monday to Friday Mixture of shifts (Early 8:00 - 4:00 and Late 10:30 - 18:30) Job ref 267-CH7189864-3C
Employer Oxford Health NHS Foundation Trust Employer type NHS Site Luther Street Medical Centre Town Oxford Salary £27,485 - £30,162 Per Annum Salary period Yearly Closing 08/03/2026 23:59
Senior Receptionist and Administrator (Homeless health)
Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
Previous applicants need not apply again.
We're looking for two Senior Administrator and Receptionist to join us at the Luther Street Medical Centre l located in the heart of Oxford City, this role offers a unique opportunity to make a real difference.
While it may not be a glamorous position, it is deeply rewarding and provides the chance to contribute to helping Oxford’s most vulnerable and challenging members of the public. Based at Luther Street Medical Centre, a dedicated GP practice supporting people experiencing homelessness, we are looking for someone who can be the welcoming face of our unique service.
As our Senior Administrator and Receptionist, you will play a key role in delivering high quality, front of house support while completing administrative responsibilities. This role requires empathy, emotional resilience, and a calm, professional manner. You will help ensure our patients and staff receive a safe, efficient and supportive service, making a real difference every day.
Main duties of the job
* Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
* Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
* Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
* Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
* Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems
The ability to travel independently between sites within the Trust is essential for this role.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:“Outstanding care delivered by an outstanding team”
Our values are:“Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists may apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect your knowledge, skills and values.
Person specification
Qualifications – Academic/Skills/Professional
* Good general level of education (minimum GCSE Grade or equivalent 5-9
* Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.
Knowledge & Experience
* Proven experience of working in a receptionist and or office environment
* Experience of using office computer programmes including Word, Excel and Outlook
* Experience of working in a Team
* Ability to deal with the public in a polite and professional manner
* Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
* Knowledge of EMIS and Docman Clinical Systems
* Previous experience in a GP practice or healthcare setting
Job Related Aptitude and Skills
* Understanding of the need for confidentiality
* Customer focused approach
* All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
* Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
* We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
* Employees are expected to undertake mandatory and statutory training related to their role.
* We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
* We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
* We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
* Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Name Laura Ward Job title Reception & Administration Manager Email address laura.ward@oxfordhealth.nhs.uk Telephone number 01865 901571 Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
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