Job Description
Job Title: FM Helpdesk - PPM Specialist\nLocation: Manchester Deansgate (Monday - Thursday / Friday - WFH)\nWorking Hours: Monday-Friday, 8am-5pm \nSalary: £27,000\n________________________________________\nRole Summary\nSeeking a highly organised and detail-focused FM Helpdesk Advisor with specialist expertise in Planned Preventative Maintenance (PPM) and advanced proficiency in Concept Evolution. The ideal candidate will play a key role in ensuring the effective scheduling, coordination and compliance of our PPM programme. This role also requires a high level of competence with Microsoft Outlook, as you will be responsible for managing calendar invites and scheduling appointments across multiple stakeholders.\n________________________________________\nKey Responsibilities\nPPM Coordination & Compliance\n* Accurately log and schedule all PPM activities in Concept Evolution in line with contractual and statutory requirements (e.g.
SFG20)\n* Maintain and manage the PPM calendar with foresight, ensuring works are scheduled in good time and resources are confirmed\n* Track PPM completion, ensuring all works are completed within SLA and escalate issues where necessary\n* Coordinate engineer and subcontractor attendance, ensuring access arrangements, permits and documentation are in place\n* Ensure full audit trail of completed PPMs, with associated certification and service reports uploaded in Concept\nHelpdesk & CAFM System Management\n* Act as the central point of contact for all PPM-related queries on the helpdesk\n* Ensure all task data in Concept Evolution is accurate, timely and well-structured\n* Produce reports and dashboards to highlight performance, overdue works, and risk areas\n* Maintain clean and auditable records of all maintenance activity and interactions\nCalendar & Communication Management\n* Take full responsibility for scheduling calendar appointments and service visits using Microsoft Outlook\n* Send, amend, and monitor calendar invites for engineers, clients, and internal teams\n* Communicate clearly and professionally with all stakeholders to confirm schedules and manage changes\n* Ensure client-facing correspondence reflects high standards of professionalism and service\nAdministrative Support\n* Support the mobilisation of new contracts by setting up PPM schedules and uploading asset data\n* Maintain records and contribute to monthly performance and compliance reporting\n* Participate in service improvement initiatives focused on helpdesk efficiency and PPM delivery\n________________________________________\nEssential Skills & Attributes\n* In-depth knowledge of PPM processes within a Facilities Management environment\n* Expert user of Concept Evolution CAFM system\n* Advanced competence with Microsoft Outlook, particularly in calendar and meeting management\n* Highly detail-orientated with excellent organisational skills\n* Strong communication skills (both written and verbal)\n* Proactive, self-motivated and able to manage competing priorities effectively\n* Proficient in Microsoft Office (Excel, Word, Outlook, Teams)\n* Professional and client-focused approach at all times\n________________________________________\nDesirable\n* Familiarity with SFG20 and statutory compliance requirements\n* Previous experience in a fast-paced FM helpdesk setting\n* Understanding of SLA and KPI frameworks\n* Experience preparing data for internal audits and client reporting\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age