About the roleWe have an exciting opportunity for an experienced Infrastructure Engineer to lead a successful and established Service team, responsible for supporting the Service requirements of our End Users and maintaining compliance requirements within the estate.This team plays a key role in supporting our transition to a modern workplace, by providing Service support to end users as we implement new and exciting technologies.As a team we work collaboratively with other technical teams to achieve shared Service objectives and you’ll contribute to the alignment of ways of working within practices across IT Service.We provide a high level of knowledge to the Service team to aid the troubleshooting of and resolution to complex end user incidents, ensuring services are maintained with our SLA’s.The responsibilities of this role will include being the lead contact for all Service-related queriesManaging both Request and Incident queues within SLA’s and delegating work amongst your teamRepresenting the End User Service team at all IT Service meetingsOrganising and hosting meetings for the End User Service team to support orchestrationSupporting processes improvements within IT ServiceWe’ll require you to be available for out-of-hours support, on a rota basis.Our benefits include:
1. 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
2. Annual discretionary bonus scheme
3. Personal pension with matched contributions
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