Overview
Job title: Office Manager
Department: Activate Accident Repair
Location: Mallard Lodge, Water Orton, Birmingham B46 1NS
Hours: 42.5 per week Monday - Friday
We’re looking for a Office Manager to be part of our success story.
Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us.
Responsibilities
* Oversee the administration duties within the Bodyshop to ensure the smooth running of the site.
* Manage reception area, including greeting customers and providing a positive and welcoming experience.
* Deliver exceptional customer service.
* Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
* Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
* Regularly update the customer with progress on their repair.
* Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage and aid in avoiding uninsured loss costs.
* Process payments and issue invoices.
* Act as an escalation point for Customer Service Advisors.
* Take part in daily production meetings, providing updates on the delivery/collection status of vehicles.
* Invoicing responsibilities.
* Support with handling complaints in line with Company policy.
* Adhere to all company policies, procedures, and service level agreements.
* Knowledge and compliance with Health and Safety regulations.
Qualifications / Skills
* Strong attention to detail.
* Ability to deal professionally with issues that arise.
* Excellent communication skills in all areas, including telephone, email and face-to-face.
* Computer literate.
* Ability to understand, implement and review complex processes.
* Proactive approach.
* Ability to organise time and resources.
* Good time management and prioritisation skills.
* Handling confidential information.
Benefits
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back costs like dental and optical checkups
* Enhanced maternity / paternity / adoption / shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everybody
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we’ll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
About us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 900 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Purpose: Make someone's bad day better
Values:
* Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
* Strive for better – Be bold. Challenge the norm – make small improvements often.
* Win together – Be a team-player. Win together, learn together, respect each other.
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