Job Description
Join us in delivering a tenant-focused housing service that truly makes a difference. Cheltenham Borough Council is looking for a Senior Tenancy Management Officer to join the team.
Location: Municipal Offices, Promenade, Cheltenham GL50 9SA
Job Type: Full Time, Permanent
Salary: £32,597 - £34,434 per annum
Closing date:Sunday 29 March 2026
Come and work for an award-winning organisation!
We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.
We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
Senior Tenancy Management Officer - The Role:
In this role, you’ll build strong relationships with residents, act as their advocate, and support them to sustain successful, safe and comfortable tenancies. You’ll work proactively across your neighbourhood, tackling tenancy issues, resolving complex cases, and collaborating with partners to provide early intervention and tailored support. If you’re empathetic, solution focused, and passionate about helping people thrive, this is an exciting opportunity to play a key role in strengthening our communities.
Senior Tenancy Management Officer - Responsibilities:
- Advocate for tenants and ensure a positive customer experience
- Manage tenancies including visits, support, and resolving breaches
- Support vulnerable tenants through referrals and safeguarding
- Work with teams and partners to resolve housing and community issues
- Encourage tenant engagement and community involvement
- Maintain accurate records and follow policies and procedures
- Provide early support to help sustain tenancies
Senior Tenancy Management Officer - You:
- Experienced in challenging customer-facing roles, with strong communication, negotiation, and problem-solving skills
- Knowledgeable in housing or similar statutory services, including tenancy management and relevant legislation
- Customer-focused, committed to delivering a positive tenant experience
- Able to work independently, manage workload, and collaborate with teams and partners
- Solution-focused and accountable, taking ownership of issues and learning from challenges
- Proven ability to deliver operational work and hold others accountable for service standards
Senior Tenancy Management Officer – Benefits:
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- A comprehensive programme of learning and development
- Two days (pro rata) paid time off for volunteering
- Enhanced maternity and paternity schemes
- Access to free counselling services
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan
- A cycle to work scheme
- Low-cost town centre parking
- A commitment to employee wellbeing
Closing date:Sunday 29 March 2026
To submit your application for this exciting Senior Tenancy Management Officer opportunity, please click on ‘Apply’ now!