Customer Service Administrator – Permanent – Full Time - £25,720 - Liverpool
Forrest Recruitment are seeking a Customer Service Administrator to act as first point of contact for customer queries and providing administration support to the sales team.
Key Responsibilities
The successful candidate will be responsible for a wide range of duties, including but not limited to:
* Act as the primary point of contact for all consumer enquiries.
* Deliver accurate, relevant information to resolve consumer queries through both written and verbal communication.
* Develop and maintain a strong knowledge and understanding of company products.
* Build effective working relationships across the business, representing the team in a professional and positive manner.
* Maintain accurate records and track customer service history.
* Resolve order-related enquiries efficiently and within agreed timescales.
* Answer incoming telephone calls, including overflow calls from reception.
* Manage and maintain an effective filing and tracking system.
* Ensure all customer care standards and requirements are consistently met.
* Produce and distribute daily departmental reports.
* Provide general administrative support to the sales team.
* Provide reception cover during sickness, holidays, and scheduled breaks.
* Manage and oversee the company tuck shop facilities.
The ideal candidate will be highly organised, customer-focused and comfortable handling multiple tasks in a busy office environment. Strong communication skills and a professional approach are essential. Some fantastic benefits are also available!
For further information about this opportunity please call Emma at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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