Contract type: Full Time (37.5 hours) – Fixed Term (03/08/2026)
Location: Brighton Head Office - hybrid working
Salary: up to £32,000 per annum
As a Student Conversion Advisor, you would be responsible for providing outstanding customer service and sales support to International Students. This involves offering advice on pending conditions, securing confirmations, fee payments, visa requirements, travel preparation, course information, and accommodation.
You need to be friendly, helpful, and professional in all interactions with students to ensure they receive the best possible service.
The successful candidate must demonstrate proven ability to communicate fluently in written and spoken Spanish and Portuguese, with strong linguistic accuracy and cultural awareness.
ABOUT THE ROLE
* Support students who have received an offer and confirmed their place at their chosen study centre, including providing advice on next steps to start their course
* Provide information on clearing remaining academic or application criteria, visa application, accommodation options, and destination information
* Present and prepare student arrival workshops and networking events
* Collaborate with admissions and campus staff to facilitate a smooth transition for students
* Maximise conversion rates from Offer Issued to arrival
ABOUT YOU
* Proven ability to communicate fluently in written and spoken Spanish and/or Portuguese, with strong linguistic accuracy (essential)
* Knowledge of overseas education systems (UK, Ireland, & North America)
* Knowledge of Student Visa Regulations (Tier 4)
* Outstanding customer-service orientation
* Experience using Salesforce CRM & PureCloud telephony system
* Tertiary education, preferably with relevant experience
* Excellent attention to detail and communication skills
* Industry experience in calling
ABOUT US
Study Group is a leading international education provider dedicated to helping students worldwide. We create a brighter future by partnering with universities and offering face-to-face, online, and hybrid programmes. Our global network and innovative digital learning platform enable us to deliver exceptional educational services.
ORGANISATIONAL COMPLIANCE
We uphold high standards in safeguarding, conducting checks such as Criminal Background Checks, references, ID, Right to Work, and Education Verification. We are committed to diversity and inclusion, ensuring equal opportunities for all. Your information will be confidential and securely stored. Please see our Privacy Policy.
Note: We review applications on a rolling basis. To avoid missing out, please apply as soon as possible.
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