JOB DESCRIPTION - ACCOUNT MANAGER
Office Location: London, SW15 / SW18
Term: Permanent, full-time
Reports to: Commercial Director and Client Success Director
Remuneration: Starting from £45k based on experience, plus 10% Bonus based on achieving targets
ABOUT US
Inspirational Venues & Events provide industry leading venue finding and events management services throughout the UK and worldwide. We are an energetic, dynamic, forward-thinking company and thrive on being the very best at what we do. At our core is the desire to do exceptional business with great clients, making a positive contribution to the events industry and adding value to our clients' ongoing success. We've built our agency based on a client centric approach, this is evident in the clientele and talent we attract.
ABOUT THE JOB
Account Manager - working within a highly driven and experienced team, this is an exciting role providing a rewarding career with the opportunity for tangible development of your commercial skills, in a fast paced customer lead venue and events agency. You will drive revenue growth, from a prestigious client portfolio; strengthening stakeholder relationships, form trusting partnerships, instinctively exploit sales opportunities and hunt out new revenue prospects.
This position is accompanied by a generous reward structure for successful client management and revenue growth. The position is office based, with potential for a home office day per week (subject to an approved home office environment), requires travel for client presentations, account reviews, hosted client and agency familiarisation trips.
Key duties and responsibilities –
Account Management
* Effectively manage a portfolio of clients, achieve revenue targets and minimum engagement levels of 20 appointments per month
* Client facing with a consultative approach; in-take of venue enquiries, presenting outstanding venue options, taking feedback and securing confirmations
* Meeting and presenting the company services, value proposition and messaging to new, existing bookers and Procurement / Strategic Sourcing / Client Contract Owners
Strategy & Execution
* Be fully immersed in the strategic goals and priorities of Inspirational Venues & Events
* Create, nurture and maintain key relationships with clients and suppliers
* Prepare and deliver up to date Client Account Development Plans
Lead Qualification & Conversion
* Qualify leads and understand client preferences
* Cross sell all Inspirational Venue & Events services
* Engage with existing clients / database to create new and identify additional opportunities
Event Management & Marketing Content
* Plan, organise and lead events such as;
* client fam trips, venue safari's, sales missions, customer events, implementation / immersion weeks and VIP requests.
* Contribute and create content for marketing activities; blogs, newsletters, social media, campaigns, etc…
Collaboration & Reporting
* Weekly – prepare for and attend the Commercial Meeting (held in-person each Monday)
* Monthly - deliver and record activity on a minimum of 20 meetings
* Produce and present meaningful client Management Information and Dashboards
* Manage the growth and maintenance of the client database / CRM for accurate records
* Collaborate with our Client Engagement team, attend agency fam trips and venue presentations to continuously develop venue knowledge
* Follow key industry trade publications, e.g. M&IT, C&IT, Conference News and stay informed of industry news
ABOUT YOU
* Client, sales and account management experience – minimum 1 year
* Experienced in the MICE sector – venue knowledge an advantage
* Previous experience in proactive hotel sales / event management is highly beneficial
* Proven ability to deliver high-quality work and achieve results
* Strong problem-solving and decision-making skills
* Effective communication and active listening skills
* Customer-focused with a commitment to satisfaction
* Excellent interpersonal skills - relationship-building and collaboration abilities
* Strong organisational, accuracy and planning skills under pressure
* Natural networker and brand ambassador
* Proficient in MS Excel, Word, PowerPoint and CRM systems
THE BENEFITS YOU WILL ENJOY
With a holistic approach to the events industry we take great pride in being a specialist agency who are highly experienced and well connected – be a valued team player and be inspired…
* Generous salary
* Pension contribution
* Bonus – paid quarterly
* Holiday 25 days, plus statutory Bank Holidays
* Your Birthday off (or nearest week day)
* Discounted hotel stays
* Continuous learning and development opportunities to support your career path and future promotion
* International travel – exposure to event industry relation conference, expo's, forums and events
* Travel Insurance – when on company business
* Experiencing the very best and latest events scene first hand
Job Type: Full-time
Pay: From £45,000.00 per year
Benefits:
* Company pension
Ability to commute/relocate:
* London SW15 2SH: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's (required)
Experience:
* Account management: 2 years (required)
* Event Agency or Hotel or Corporate Hospitality: 3 years (required)
Work Location: In person