Working as part of a geographically focused team the role provides a housing landlord service to approximately 23,000 homes across the City. The post holder will be the first point of contact for residents supporting them to manage their tenancies and ensure rent is collected in line with the Council's tenancy agreement, housing legislation and policies and procedures. Actions could have significant financial implications in managing a total rent debit of around £98m citywide. The role will deliver an excellent local Housing Management service to tenants and other stakeholders in the city. Ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues and acting on feedback from customers and the community. The post holder will work closely with tenants, partners and other stakeholders to ensure schemes and projects run smoothly and that tenant and residents' groups are supported.
PRINCIPAL ACCOUNTABILITIES
1. To promote and safeguard the welfare of children, young people and/or vulnerable adults, recognising risk indicators of different forms of abuse and neglect and making necessary referrals as required.
2. Ensure tenants comply with the conditions of their tenancy agreement. Investigate breaches of tenancy; gather information and evidence drawing on a range of data sources to inform decisions, serve legal notices on tenants, prepare reports and witness statements to ensure tenancy conditions are complied with. Work with tenants and partners to deal with issues where these are identified and find appropriate solutions.
3. Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly. Follow housing legislation regarding specific situations including left in occupation, temporary absences and bereavement. Liaise with Police/ Fire services if access is required, and coordinate with next of kin, bereavement services or Office of public trustee when managing tenancies where a tenant is deceased. Carry out an inventory of property, arrange storage for any items in line with the Council's duties under the Local Government Miscellaneous Provisions Act to enable a timely void process and relet.
4. The post holder will have responsibility for the day‐to‐day management of rent accounts within the Hull City Council housing stock. This includes reading and extracting information from multiple computerised financial management systems, analysing evidence, and ensuring rent collection and maximisation of income to the Housing Revenue Account. Assist customers in applying for housing benefit, universal credit and other welfare benefits, discretionary housing payments or other similar schemes to support them in maintaining their rent payments. Refer tenants for specialist advice such as debt advice or support agencies.
5. The post holder will have responsibility for referring cases to county court for possession and carrying out evictions. This includes preparing witness statements for possession hearings, preparing eviction and disqualification reports for managers, and carrying out evictions and tenancy termination when required. Work with County Court Bailiffs, clear properties and arrange storage in line with statutory obligations.
6. The post holder will be first point of contact for individuals requiring urgent rehousing, some of whom may be at risk of serious harm or experiencing threats to life, including medical priority moves for people with severe mental health, downsizing moves for tenants under‑occupying or experiencing significant financial hardship and high‑risk domestic violence cases. Compile emergency rehousing reports for managers to approve.
7. The post holder will provide an effective Tenancy and Estate management service by leading on cases, gathering evidence, attending case conferences and working collaboratively with other agencies (internal and external), to support a customer in sustaining their tenancy. Carry out routine tenancy visits to all council properties on a rolling programme. Ensure records and systems are up to date and respond to requests from tenants to make changes to their tenancy, deal with untidy gardens, investigate and report tenancy fraud or deal with vehicles abandoned on housing land.
8. Obtain quotes for various estate management duties, including environmental maintenance of individual gardens and communal areas, to inform decisions regarding the release of funds from various sources. Work jointly with social services to support vulnerable tenants to prevent tenancy enforcement, improve health and wellbeing or property through monies applied for via the joint occasional fund.
9. Report repairs for all properties, communal areas and Council owned garage sites. Arrange access for repairs, improvements, permissions and capital schemes. Carry out joint visits to customers to ensure effective management of the tenancy and support with welfare where there are vulnerable residents or residents identified as a potential risk. Joint visits are also required where requested by external agencies to support in access to the property and other occasions such as repairs and lock changes.
10. Ensure the safety of residents in accordance with Fire Safety legislation (Fire Safety Act 2021 and the potential Building Safety Bill). Carry out assessments of common areas within fire risk buildings and work with residents and other partners to support vulnerable residents. Address tenants that do not comply with fire regulations and may result in enforcement action as necessary.
11. Carry out inspections of properties as necessary to identify defects, hazards, unauthorised alterations and improvements, and to arrange servicing of appliances to meet relevant legislation such as gas appliances.
12. Attend local meetings or forums where required and act as an effective ambassador to promote the Neighbourhoods and Housing Service when working in partnership with customers and other stakeholders. Attend case conference meetings to represent the team and provide evidence in respect to casework such as family case conferences.
13. Deal sensitively with customers, applying informed and impartial decisions whilst following the Housing Services policies, procedures and legislation to manage all casework throughout the role.
14. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer, and you as an employee of the council. In addition to the Council’s overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate HS policy.
DISABILITY CONFIDENT
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
COMPENSATION AND PAY
Grades: 7.
Pay Range: £32,597.00 – £35,412.00.
Job Classifications: 2- Basic with BPSS – (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted – Designated As Not Politically Sensitive (Politically Restricted Posts), Casual – (Travel Allowance Policy), No – (Childcare Disqualification Requirement), No – (Statutory Post).
BENEFITS OF WORKING WITH HULL CITY COUNCIL
* A competitive salary
* An excellent pension through the Local Government Pension Scheme (LGPS)
* Initially 23 days annual leave depending on length of service; eight public holidays per year and three additional days off (one in May/August and one during the Christmas/New year period)
* Career development and learning experiences from a range of training courses and learning methods
* Supportive and forward‑thinking culture
* Great career development opportunities
DIVERSITY, EQUALITY AND INCLUSION
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Online searches, including social media, may be carried out as part of the recruitment process.
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