Closing Date of Applications – 4th January 2025
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
Purpose
You will be responsible for delivery of front of house services and processes that support the operation of all sites, setting and ensuring the highest standards customer service and safety for MCFC’s employees and customers.
We are primarily looking for matchday availability for the Etihad Stadium and the Joie Stadium, but other availability will also be offered.
Your Impact
1. To support matchday operations across site.
2. To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.
3. To support the facilities management in relation to providing administrative support, telephone/radio support, managing mail/deliveries and booking internal spaces.
4. To ensure that the weekly planning and day to day administration and front of house operation is to the highest standard, in line with health and safety compliance and best practice.
5. Monitoring and managing the day-to-day functions of the facility such as ordering goods, controlling stock levels of consumables, update and maintain inventory’s, maintaining office equipment, updating and maintaining office records including health and safety records (hard copy and electronic) as required.
6. Ensure the security of all visitors as appropriate including checking those have accessed the facility without permission, ensuring procedures are followed with regards to signing in and out.
7. To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.
What we are looking for
8. Highly self-motivated with the ability to motivate others.
9. Good knowledge of Microsoft Office (word, excel, PowerPoint).
10. Good standard of written and verbal English.
11. Reliability & flexibility
12. Strong 'can do' approach.
13. Remain calm under pressure.
14. Set and maintain high standards of work performance.
15. Strong communication.
16. Maintaining a customer focussed approach to the management of all external relationships.
17. Have administrative and organisational skills.
18. Experience of working in a customer service environment preferably front of house telephonist / receptionist work.