Recruiter: Jayson Coley-Wynters
Career Grade: E
Location: Hatfield, Sheffield & Belfast
PLEASE NOTE: THIS ROLE REQUIRES SECURITY CLEARANCE - TO QUALIFY MINIMUM 5 YEARS UK WORKING HISTORY
Job Description Why this job matters Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK contracts. Building intermate working relationships and trust through effective communication and meeting expectations and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role.
Additionally, the support of new products and services is an important part of keeping pace with the industry and customer requirements and allows BT to maintain market position as a key supplier of services. The role holder will therefore be expected to provide support in this area, working with confidence and initiative and applying excellent self-management to promote successful outcomes.
What you'll be doing Develop and deliver industry redefining platforms and enhance your own skills.
Be a cyber incident decision maker, ensuring mitigation controls and incident response are appropriate.
Provide security advice and remediation to Lines of Business within BT and external customers.
Complete and own integration testing on new products and services, producing all relevant supporting documentation.
Support team leader and line manager positively.
Safeguard sensitive customer information at all times to maintain trust.
The skills you'll need Hands-on engineer with expertise in at least one of the following platforms or programmes: CompTIA Network+ & Security+, Fortinet, Cisco ASA & FirePower, Palo Alto, Azure/AWS, Python, Go, Bash, Native Cloud Security, Linux/Unix OS, Windows OS.
Knowledge of TCP/IP & OSI model and data network operations.
Best engineering practices and continuous delivery understanding.
Maintain appropriate security clearances (MPS, NPPV3 & SC clearances).
Experience you would be expected to have Experience in Security Operations from a 2nd Line perspective, supporting team operations and ensuring customer satisfaction. Strong knowledge of Networks and Network Security.
BT has a heritage of over 175 years and is a global leader in secure connectivity and collaboration platforms for businesses of all sizes, including government departments and startups. We value diversity and inclusion, champion digital inclusion, and aim to make a positive societal impact.
Additional Notes Roles are listed as full-time, but flexible working arrangements are encouraged. We offer reasonable adjustments for the selection process. If you don't meet every requirement, please apply — we value diverse experiences and backgrounds.
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