CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
The role of a Senior Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to server, storage and data centre hardware, PC’s, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK.
Additionally, the Senior Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Travel between a wide variety of customer sites to provide IT support services to meet contractual requirements.
Provide support services, across IT equipment including but not limited to server, storage and data centre hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK
Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW.
Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
Providing support services into the wider teams within the Integrated Technology Solutions department
Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply
Experience with installing, troubleshooting, and fixing a variety of hardware devices including servers, storage and network equipment in a data centre Environment plus end user computing, PCs, laptops, tablets, printer & peripherals
Ability to install and configure software as per customer requirements
Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
Good all-round understanding of hardware maintenance/break-fix
Hold a full UK Driving Licence
Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base
Quality focused with excellent attention to detail
Capable of working independently and remotely on a wide range of products
Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.
We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.
Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Life Assurance
Competitive Contributory Pension
Private Medical Insurance
Enhanced Maternity Pay
25 days holiday + bank holidays
Option to buy additional holiday
Dental Insurance
Season Ticket Loan + additional perks