Job overview
An exciting opportunity has arisen to join the Women and Children division at Lancashire teaching Hospitals Trust as an ASD Pathway Navigator.
We are seeking to recruit a highly motivated, confident and dynamic individual who will be a central point of contact for patients currently undergoing an Autism Spectrum Disorder Assessment; helping to ensure the individual needs of the patient are supported, whilst facilitating a seamless, coordinated pathway delivery, such as through escalation of requirements to relevant colleagues and supporting behaviour needs through signposting to local services.
Main duties of the job
You will work closely with the wider community paediatrics team (clinical and administrative), as well as other key health and social care providers, to support patients who are undergoing an ASD assessment. The ASD navigator will be involved from the beginning of the pathway up to the point of diagnosis (whether ASD or not). They will maintain effective communication both with and on behalf of the patient signposting to other resources and information as defined by patient need and liaising with staff to escalate any concerns as necessary. It is envisaged that the pathway navigator may develop this role and work towards running patient based workshops to support patients on the ASD pathway.
The post holder will identify and resolve barriers to care, working flexibly and responsively to unlock bottlenecks and delays. You will therefore be required to work autonomously and have strong organisation, communication and negotiation skills, as well as commitment and compassion for patients and their quality of care and experience.
Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people inour local area & give specialist care to 1.5 million people across Lancashire & Cumbria.Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients &staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn aboutworking in a hospital, interacting with people from all different roles to build skills & enhance your career path.You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres aroundpatient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Key Duties and Responsibilities:
1. Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
2. Be the point of contact for signposting enquires facilitating communication, responding to correspondence and resolving enquires.
3. Coordinate access to relevant support channels to support parents/guardians during their childs assessment
4. Liaise with health professionals and services as appropriate.
5. Liaise with parents/guardians and other consultants secretaries.
6. Answer incoming calls using good communication skills, and appropriate tools and procedures, liaising as appropriate with the clinicians when appropriate
7. Provide basic telephone advice and sign-post to other sources of support
8. Take an active part in Team Meetings and audits as required.
9. Coordinate patient questionnaires.
10. Prioritise own workload.
11. Assist in the Peer review process
12. To work within safeguarding children policies and framework
13. To operate within the trysts infection control policies and procedures
14. To understand and work within governance frameworks
Person specification
Qualfications & Education
Essential criteria
15. English and Maths GCSE (Grade C or above) or equivalent
Desirable criteria
16. Qualification in health or social care subject
Knowledge and Experience
Essential criteria
17. Knowledge of NICE paediatric ASD guidelines
18. A good understanding of clinical services within a hospital setting
19. Knowledge of patient pathway from referral to discharge
20. Knowledge of NICE paediatric ASD guidelines
Desirable criteria
21. Experience of working with children who have ASD
22. Experience of working within the NHS
23. Parent/guardian of a child who has ASD
Skills and Abilities
Essential criteria
24. Experience of monitoring and auditing process of work
25. Able to grasp new concepts quickly and produce timely written reports at short notice.
26. Excellent oral, written, telephone, listening and questioning skills.
27. Able to establish rapport and good working relationships with a wide range of staff groups and parents/guardians
28. Excellent team player
29. Sound understanding and operational experience of Microsoft windows, Microsoft office and excel
Desirable criteria
30. Understanding of clinical systems i.e Quadramed, Tpro