Job Description
Credit Controller – SaaS | Hybrid (London)
I’m working with a growing international SaaS business that’s looking to hire an experienced Credit Controller to join their Global Customer Finance Operations team.
This is a key role within the Order-to-Cash function, reporting directly to the Head of Collections. You’ll take ownership of a high-volume customer ledger and play a crucial part in protecting recurring revenue, reducing aged debt and supporting a strong customer experience.
Hybrid working – 1–2 days per week in the London office.
You’ll be responsible for managing collections across a busy SaaS portfolio, working closely with Sales, Customer Success and Support to resolve disputes quickly and prevent recurring billing issues. This is a hands-on role where you’ll have real visibility and impact.
Key Responsibilities
* Managing a high-volume ledger of SaaS customer accounts
* Proactively chasing outstanding debt via phone and email
* Monitoring ageing reports and escalating risks appropriately
* Investigating and resolving subscription billing queries and disputes
* Liaising with internal teams to correct billing errors and improve processes
* Supporting month-end reporting, audits and internal controls
* Maintaining accurate records of all collection activity
Requirements
* Must have proven experience working within a SaaS business
* Background in Credit Control / Accounts Receivable / Collections
* Strong understanding of subscription billing and recurring revenue models
* Confident communicator with solid negotiation skills
* Experience using CRM and finance systems (Salesforce or Dynamics preferred)
* High attention to detail with a proactive, ownership mindset
* Comfortable working in a fast-paced, high-volume environment
If you’re a SaaS Credit Controller looking for your next move in a collaborative, high-performing finance team, I’d love to speak with you.
Apply, DM me or email your CV to