Role Overview
The Care Coordinator is responsible for the smooth day-to-day operation of the service. You will bridge the gap between the Registered Manager, the clients, and the Care Workers, ensuring that rotas are efficient and that the high-quality, person-centred care described in our mission is consistently delivered.
Key Responsibilities
* Logistics & Rostering: Create and manage staff rotas using coordination software, ensuring all client visits are covered by suitably trained staff.
* Client Onboarding: maintain accurate client profiles within the online system and regularly updated digital client register to ensure real-time oversight of our service capacity.
* Staff Supervision: Act as the first point of contact for Care Workers. Provide direction, supervision, and support to ensure they adhere to CQC Fundamental Standards.
* Client Liaising: Conduct initial assessments and regular reviews of care plans. Ensure any changes in a client’s health or circumstances are updated immediately.
* Quality Assurance: Monitor the General Duties of the field staff, ensuring daily care notes are accurate and professional.
* On-Call Duties: Participate in an on-call rota to provide emergency support and guidance to staff outside of office hours.
* Maintain strict confidentiality relating to clients, colleagues, and organisational information.
Skills & Experience
Essential
* Experience: Proven seniority or coordination in a Domiciliary Care setting.
* Qualification: Minimum NVQ/QCF Level 3 in Health and Social Care.
* Communication: Exceptional written and verbal skills for handling complaints, emergencies, and local authority bids.
* Leadership: Ability to work independently, make sound decisions, and lead a remote team.
* Values: A reliable, trustworthy, and naturally compassionate approach to care.
Desirable
* Experience: Proven seniority or coordination in a Domiciliary Care setting.
* Qualification: Minimum NVQ/QCF Level 3 in Health and Social Care.
* Communication: Exceptional written and verbal skills for handling complaints, emergencies, and local authority bids.
* Leadership: Ability to work independently, make sound decisions, and lead a remote team.
* Values: A reliable, trustworthy, and naturally compassionate approach to care.
Requirements
* Right to Work: Valid and verified Right to Work in the UK.
* Background Check: Mandatory Enhanced DBS check (or current update service registration).
* Vetting: Two professional references, including your most recent employer.
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