Job Description
Suffolk County Council is seeking a Library and Information Advisor to join their team. The successful candidate will be at the heart of their local community, helping people of all ages access the services, support, and inspiration that libraries offer.
Your Role And Responsibilities
As a Library and Information Advisor, you will deliver excellent customer service to a wide range of visitors, including children, families, and older adults. You will support customers with using library services, from borrowing books to navigating digital resources, and run and support activities such as children’s story time, crafts, and community events.
* Deliver excellent customer service to a wide range of visitors
* Support customers with using library services, from borrowing books to navigating digital resources
* Run and support activities such as children’s story time, crafts, and community events
* Help customers with IT queries, including using mobile devices, email, and social media
* Work closely with volunteers and community groups to raise the library’s profile and deliver outreach services
* Carry out core library tasks such as shelving, stock management, taking payments, and creating displays
You Will Need
We’re looking for someone who can deliver great customer service to people of all ages, communicates effectively, and builds positive, supportive relationships with customers, colleagues, and the wider community.
* Deliver great customer service to people of all ages
* Communicate effectively and build positive, supportive relationships with customers, colleagues, and the wider community
* Be confident engaging with young people and enthusiastic about delivering activities like children’s crafts and story sessions
* Be IT literate and comfortable using the internet, social media, email, mobile devices, and apps—and can guide others in using them too
* Work well as part of a team and be happy to support colleagues
* Be willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed
What We Offer
In return, you’ll enjoy up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days, membership of a competitive Local Government Pension Scheme (LGPS), travel, lifestyle, health and wellbeing benefits, performance-related annual pay progression, in addition to an annual cost-of-living pay increase, training and encouragement to expand your knowledge, a variety of career development opportunities across our organisation, diverse and active staff networks, and flexible working options.
* Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
* Membership of a competitive Local Government Pension Scheme (LGPS)
* Travel, lifestyle, health and wellbeing benefits
* Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
* Training and encouragement to expand your knowledge
* A variety of career development opportunities across our organisation
* Diverse and active staff networks
* Flexible working options
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
This authority is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
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