Are you passionate about horses and delivering outstanding customer care?
Pool House Equine Hospital has been a trusted part of our community for many years, providing exceptional veterinary care and support to our equine clients. We’re proud of our fantastic facilities— but our biggest strength is our people.
We are looking for a friendly and approachable Customer Care Coordinator to work with us on a part-time basis.
About The Role
Your key responsibilities will include booking equine clients and hospital consultations/investigations, taking payments and resolving account queries, managing calls, emails, and in-person enquiries, organising diaries and coordinating with vets, nurses, and support staff and carrying out general administrative duties and following practice protocols.
This is a part-time permanent role working 20 hours per week. The shifts will be from Monday–Friday 1:30pm–5:30pm, plus Saturdays 9:00am–12:00pm on a shared rota.
Our Ideal Candidate
* Equine experience is essential; veterinary experience is an advantage
* Confident communicator with excellent customer service skills
* Strong organizational and problem-solving abilities
* Proficient in Microsoft Office and database systems
* Calm, resilient, and empathetic under pressure
* Good local knowledge of the area (desirable)
Benefits
In addition to a competitive salary, you will benefit from:
* 6.6Weeks annual leave FTE
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeingNon-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
£0 - £0 a year
Up to £12,784.1 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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