Service Desk Analyst (1st Line)
Location: Bideford
Office based: 5 days per week
Experience: 1+ years in a 1st Line / Service Desk environment
We’re looking for a Service Desk Analyst to join our IT team, based full‑time in our Bideford office. This is a great opportunity for someone early in their IT career who has a genuine interest in technology and wants to build strong foundations in a hands‑on, supportive environment.
What you’ll be doing
* Providing 1st line support to colleagues, logging, triaging and resolving IT issues
* Using a service desk / ticketing system (such as Jira or similar) to manage tickets and updates
* Building laptops using standard images
* Diagnosing hardware issues, including taking PCs and laptops apart and reassembling them
* Escalating issues appropriately and working closely with the wider IT team
* Delivering a friendly, professional service to users across the business
What we’re looking for
* 1+ years’ experience in a 1st line, help desk or service desk role
* Exposure to a service desk or ticketing system (e.g. Jira or similar)
* A keen interest in technology and how things work
* Comfortable working with hardware, including laptop builds and repairs
* Proactive, logical and eager to learn
* Good communication skills and a strong customer‑focused mindset
Why join us?
* A hands‑on role with real opportunity to develop technical skills
* Supportive team environment with scope to learn and progress
* The chance to be part of a business that values collaboration and development
If you’re passionate about IT and looking for an early career opportunity or your next step in tech, we’d love to hear from you.
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