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About the role:
The Digital Product Owner will be responsible for the delivery and Operational wellbeing of our new eCommerce capabilities for JCB Service and Salesforce capabilities for Sales and Marketing whilst also supporting our Marketing colleagues on a number of web/marketing initiatives.
This is a critical role in the effective delivery of IT services at JCB. The Digital Product Owner is “on point” to engage with business teams units and is seen as the face of IT.
You will work with the business stakeholders to define the multi year product roadmaps, translate requirements into the product backlog and prioritise new features. You will be work with the 3rd parties to ensure the quality of their deliverables and adherence to support SLA’s and deliver to their Application Management Support contracts.
What does this role involve day to day?
Management of 3rd Parties at a relationship level to ensure they deliver their contracted services and bring added value to JCB
Develop and maintain strong working relationships with Service, Sales and Marketing as well as JCB IT Senior leadership team.
For new projects capture business requirements, develop high level solutions and contribute to the development of business cases.
Maintain clear priorities for delivery from IT
Ensure initiatives are setup for success and aligned with the corporate strategy.
You’ll be up to speed with latest eCommerce, Marketplace and Payment platforms with experience of global delivery.
This will be suited to you if…
1. You have a deep understanding of eCommerce technologies and Salesforce capabilities and their deployment and how to maximise performance.
2. You have knowledge and experience of working with both waterfall and agile methodologies.
3. You have experience of managing 3rd parties performance, delivery and budgets
4. You have Business Analysis skills including formal methods e.g. customer journeys, process flows, use cases etc..
5. You are able to lead others and build relationships
6. You are a strategic thinker
7. You have strong communication skills
8. You have negotiating and problem-solving skills
9. You have the ability to focus on business value results
What happens next?
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at
What's in it for you?
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.
We value diversity and welcome applications from candidates from all backgrounds.
We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@, and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.