Overview
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Position
Customer Service Agent - Maternity Cover
Reference: SEP20250438
Expiry date: 2025-10-06 12:45:00.000
Location: Milton Keynes
Duration: 12 Months
Salary: £27,745 + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do.
Role overview: As a Customer Service Agent, you play a key role in delivering our award-winning service to customers, ensuring vehicles are where they need to be and at the right times.
Responsibilities
* Be the first point of contact for customers in a busy branch and deliver great service with a smile.
* Manage multiple tasks concurrently, including resolving rental queries, administering customer accounts, and overseeing daily vehicle movements in and out of the branch.
* Provide support and information to customers to help them move smoothly through the service experience.
Qualifications
* Full UK or EU Driving Licence (essential).
* Strong customer service know-how and administrative skills.
* Calm, can-do attitude with the ability to multitask effectively.
* No prior industry or vehicle rental administration experience required as we provide a proven induction training.
What we offer
As a Customer Service Agent with Auxillis, we offer a competitive package and benefits, including:
* A great basic salary with a quarterly bonus scheme (OTE up to £1,307 pa).
* Annual leave: 24 days rising to 26 days with service, plus the option to buy or sell an extra 5 days each year, plus public holidays and an extra day off for your birthday.
* Free life assurance (2x salary).
* Well-being services (24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance).
* Exclusive colleague-only vehicle-leasing schemes.
* Pension and save-as-you-earn share scheme.
* Benefits App with retailer discounts and cashback.
* Stream App for financial wellbeing and pay advances, with discounts and access to a financial coach.
With over 50 sites nationwide, Auxillis provides bespoke accident claims and mobility services and is part of ZIGUP, a provider of integrated mobility solutions across the UK, Ireland, and Spain. We are agile, experts, imaginative and reliable.
We are agile. We are experts. We are imaginative. We are reliable.
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