Mission
* Drive sales growth and acquire new clients
* Deliver the highest level of service to all Chopard clients
* Support and lead the boutique team in close collaboration with the Boutique Manager
* Ensure adherence to Chopard’s Boutique Charter and retail standards
Main Responsibilities
Team Leadership & Management
* Act as deputy to the Boutique Manager, assuming full responsibility for boutique operations in their absence
* Support the Boutique Manager in conducting performance reviews and developing individual development plans
* Motivate team members by setting clear short- and long-term objectives aligned with their skills
* Organise and deliver regular training sessions (e.g. selling skills, role-play exercises)
* Promote continuous performance improvement, including contribution to mystery shopping results
* Support the preparation and facilitation of regular team meetings and briefings, covering:
* Business performance and sales strategies
* Weekly targets and objectives
* Product knowledge, client leads, after-sales service, and upcoming activities
* Team engagement and motivation
* Organise monthly staff rota and ensure completion of administrative duties
* Enforce the discount policy and coach the team on techniques to optimise margin performance
* Support coaching, best practice sharing, and ongoing training initiatives
Client Experience & Service Excellence
* Ensure the highest standards of service at all times in line with the Boutique Charter
* Guarantee every client receives a professional, respectful, and luxury experience
* Maintain impeccable boutique presentation, including:
* Cleanliness and maintenance at all times
* Displays and decoration aligned with Chopard guidelines
* Availability and proper use of marketing materials
* Staff presentation and adherence to dress code standards
* Showcases, trays, and product display maintained to the highest standard
* Stock handling with care (e.g. no visible fingerprints)
* Ensure appropriate in-store atmosphere, including approved music and visual materials
* Report any maintenance or refurbishment needs to Head Office promptly
Business Development
* Support the achievement of boutique sales targets in line with annual objectives
* Assist in organising and managing in-store and external events to:
* Generate new client opportunities
* Drive sales
* Strengthen brand awareness
* Ensure effective use and maintenance of the Salesforce CRM system by all team members
* Develop and maintain relationships with key external partners (e.g. hotels, clubs, tour operators, drivers, translators)
* Identify and propose new initiatives to attract and engage new clients
Operations & Compliance
* Ensure strict adherence to security, insurance, and operational procedures in line with Chopard policies
* Monitor stock levels to remain within insurance coverage limits at all times
* Maintain accurate and compliant management of:
* Transactions
* Stock (including regular stock checks)
* Client data
* Support onboarding and training of new boutique team members
Specific Activities
* Travel may be required for events and client engagement
* Monitor and report competitor activity and market trends
Key Requirements
* Strong organisational skills and attention to detail
* Excellent written and verbal communication skills (English)
* Ability to manage multiple priorities in a fast-paced environment
* Proficiency in MS Office (Word, Excel, PowerPoint) and Photoshop
* Professional presentation aligned with luxury brand standards
* Flexibility to work evenings, weekends, and outside standard hours
* Strong team collaboration and interpersonal skills.