Overview
Job Title: Assistant Operations Manager – Luxury Venue
Location: London
We are looking for an Assistant Operations Manager in London to support the delivery of premium dining, immersive experiences, and events within a fast-paced, high-volume venue.
This is a hands-on role focused on day-to-day operations, team coordination, and delivering exceptional guest experiences across multiple concepts.
Key Responsibilities
* Support daily operations across dining, events, and immersive experiences
* Ensure all spaces are set and service-ready to a high standard
* Coordinate FOH, BOH, bar, and technical teams for seamless delivery
* Monitor guest experience, service flow, and operational efficiency
* Support team briefings, training, and staff coordination
* Assist with stock control, reporting, and operational admin
* Ensure health & safety compliance and operational standards are maintained
About You
* Experience in hospitality, events, or venue operations
* Strong organisational and team coordination skills
* Confident communicator with a hands-on leadership style
* Detail-oriented with a proactive, problem-solving mindset
* Comfortable working in a fast-paced, high-volume environment
* Experience with systems such as EPOS or scheduling tools
What You’ll Bring
* A passion for guest experience and service excellence
* Strong teamwork and communication skills
* Flexibility to work evenings, weekends, and events
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