Overview
2 days ago Be among the first 25 applicants
The missing piece in this pensions operation? You.
If you’ve worked in third-party pensions administration for a while, you’ll know that quality isn't just about ticking boxes. It’s about getting ahead of mistakes before they happen, spotting the pattern, asking the awkward questions, and holding the line on what “good” looks like.
That’s exactly the kind of mindset this team needs.
I’m looking for someone who knows pensions admin like the back of their hand, especially DB and ideally DC too, and who’s got a firm grip on risk, compliance, and the processes that underpin good service. You’ll take the lead on all things quality across the admin business. That means owning the internal assurance framework, setting the tone on service standards, and acting as a key line of defence when it comes to risk and error management.
You’ll be doing things like:
* Designing and delivering targeted quality reviews across the administration teams
* Tracking and analysing trends in errors, complaints, and near misses to uncover root causes
* Building feedback loops with operational leaders to make sure findings actually lead to change
* Working closely with client teams to demonstrate quality controls during audits or governance reviews
* Helping shape internal training and guidance so the same mistakes don’t keep happening
* Creating clear reporting that cuts through the noise and gives leadership a real view of performance
* Acting as the go-to person for quality assurance thinking across the pensions operation
You’re not here to play auditor. You’re here to make things better.
The culture is collaborative, fast-moving, and very much "let’s fix this together" rather than "us vs them". The leadership team listen to people who challenge them in the right way, and they’re investing in systems and processes to raise standards across the board, not just keep them steady.
You’ll need experience in:
* DB pensions administration (DC a bonus)
* Quality assurance or quality control in a TPA or in-house pensions environment
* Leading reviews and reporting findings to senior stakeholders
* Knowing what “great” looks like, and helping others get there
Fully flexible on location. UK-based role with hybrid working.
If you want to stay close to the detail without being buried by it, and help steer a pensions operation that’s genuinely trying to raise standards, let’s have a chat.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance
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