Better places, thriving communities.
CCTV Security Controller - Manchester
Reporting to: Manchester Site Security Manager
Position: - Permanent/Core
Rota Pattern: – 6 on 3 off (3 days, 3 nights, 3 off)
Hours: - 12 hours per shift
Pay: - £14.35 an hour
Day shifts timings: - 07:00 to 19:00
Night shifts timings: - 19:00 to 07:00
Qualifications:
1. Skills for Security trained & certificated
2. SIA licensed
3. CCTV Certificated
4. First Aid trained & certificated
5. ACT Awareness certified (desirable)
6. IT literate
Previous Experience
7. Corporate Customer Services background (desirable)
8. Ability to use MS Windows and MS Office applications
9. A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
10. Physically fit to fulfil active job role requirements
11. Communication skills: clear verbal and written communication for reporting incidents and coordinating with management and authorities
12. Technical proficiency: familiarity with security systems, surveillance technology and emergency response tools
13. Analytical skills: capability to assess risks, identify threats and implement preventative measures
14. Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
15. Ability to remain alert for long periods and demonstrate attention to detail and productivity
16. A requirement to maintain high levels of concentration and block out background noise and distractions
17. CCTV surveillance incudes the ability to sit for long periods and are therefore required to have an eye break of 10 minutes every hour.
18. Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
19. A high standard of bearing and turnout
20. Excellent telephone manner
21. Ability to demonstrate a commitment to delivering a high-quality service
22. Ability to liaise with others at all levels including senior management
23. Ability to work within established procedures and contribute positively to any improvements
24. Disciplined and Professional attitude
25. Be familiar with and understand the principles of the Health and Safety at Work etc. Act whilst adopting and maintaining Safe Working Practices and in line with The Bank of New York UK & Ireland Health & Safety Statement of Intent
26. Comply with BNY commitment to corporate social responsibility and in support of the BNY Environmental Sustainability Statement and Goals
27. To read, understand and comply with BNY Code of Conduct
28. Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
29. Excellent time keeping
30. Should be proactive and self-motivated
31. Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
32. Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
33. Competent in the use and operation of surveillance equipment and surveillance techniques
34. Identify improvements and legislative updates and compliance to service or procedures within the control room e.g.
35. CCTV Codes of Practice, Data Protection, Records Management (BNY data management policy), Human Rights and Regulation of Investigatory Powers Acts; General Data Protection Regulations; the CCTV Commissioner.
36. Evidence and database management Ensures that CCTV operators follow correct procedures including compliance with information sharing protocols
37. Assist with the planning, development and coordination of the CCTV & Radio comms
38. Provide regular performance management updates for the service requiring statistical analysis
39. Ensure that the control room environment is safe, clean, well maintained and fully operational.
40. Carries out any other duties that may reasonably fall within the general nature and responsibility of the post as required by the Security Manager
41. Monitoring serviceability of security systems by conducting inspections of surveillance cameras, access control and alarm systems to ensure operational readiness
42. Incident management: investigating, documenting and reporting security incidents, accidents or security breaches to management
43. Administrative duties: maintaining detailed and accurate records, preparing reports and attending management meetings to discuss security matters.
44. Monitoring of CCTV, Access Control and other protective systems, and act as a first line response to activations, faults & incidents
45. To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
46. Document everything: produce timely reports of incidents and alarm activations, check & log reports whilst taking appropriate follow up action
47. To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
48. To react positively and professionally in support of security operations and emergency situations as required
49. Application of guidelines for CCTV operators under the display screen equipment regulations
50. Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, BNY Unannounced (Dawn Raids) training module within the designated training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management
51. Complete satisfactory probationary assessment as part of personal training and development plan
Operational Duties
52. Monitoring of external and internal activity specific to multiple locations while identifying occurrences of suspicious or unusual behaviour
53. Tracking of suspicious individuals specific to possible risk or threat
54. Communication and liaison with security staff or police to provide detailed intelligence about suspects, such as their behaviours, actions, location and description.
55. Ensuring CCTV systems are check and fully functioning, and that video footage is recorded and stored appropriately
56. Assisting police in their enquiries by providing access to CCTV recordings, or copies of footage, as required, subject to appropriate GSPR protocol
57. Provision of surveillance support to site patrolling program in support of risk identification and prevention
58. Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
59. Observation and surveillance skills to include risk and threat identification
60. Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
61. Speedy and accurate reporting of suspicious activity
62. Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
63. Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
64. Ability to act immediately in support of Emergency Response
65. Ability to operate mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (for cross training in emergency back up only)
66. To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
67. To follow and comply with all routine site operating procedures
68. To maintain communications with BNY Global Corporate Security management and London Command Centre (LCC) in support of local and wider regional operations.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .