Due to an internal promotion, Our Customer Resolution Team is hiring!
Here at Paradigm, we are committed to delivering an excellent service to our customers and are constantly striving to drive improvement. We pride ourselves on listening to our customers and take their feedback seriously. We view each complaint as an opportunity to identify where things went wrong, put things right and use customer insight to drive service improvements.
We are looking for someone with excellent customer service and communication skills and an abundance of empathy. You will need to apply your investigative skills and take ownership of a caseload of complaints to deliver fair and impartial outcomes for our customers. If you have a passion for helping others, can problem solve, possess excellent written communication skills (90% of the work is written communication) and can influence others as well as identify lessons learnt, you sound like the perfect fit!
This is an interesting and fulfilling role where no day is the same. You will work within a wonderful team, have the opportunity to use customer insight to drive service improvement and influence outcomes for our customers.
The role is full-time, working 37 hours per week, Monday to Friday between 9am and 5:30 pm. It offers the flexibility to work two days in our modern officers in High Wycombe (free parking) and three days remotely.
What are you waiting for? Apply today!
Further information
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
As part of our application process, we ask you to answer a few questions (rather than a covering statement) and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification.
Thank you for your interest in Paradigm Housing Group thus far.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.