Salary: £25,000 - 25,000 per year Requirements: Windows 10/11 troubleshooting Active Directory / Microsoft 365 admin Basic networking (DNS, DHCP, VPN) Experience with ticketing systems Strong problem-solving skills 1st Line support experience (desirable) Intune, PDQ Deploy or similar tools (desirable) Basic PowerShell (desirable) Awareness of security/compliance standards (desirable) Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001) (desirable) Responsibilities: Manage and resolve IT support tickets (desktop & remote support) Administer users in Active Directory and Microsoft 365 Build and deploy laptops/desktops Assist with patching, updates, and security tasks Support VPN access and endpoint security alerts Maintain IT asset records and documentation Assist with IT projects and compliance activities Technologies: Active Directory Support Microsoft 365 PowerShell Security VPN Windows Office 365 More: We are Smart Payment Technologies, a company delivering innovative, secure, and tailored payment solutions to businesses across the UK. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of our business-critical payment platforms. We are seeking a proactive Junior IT Support Engineer, based in Coalville, with occasional UK travel and some out-of-hours work required. A DBS and credit check will be completed by us, and we require candidates to hold a valid passport. last updated 21 week of 2026