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Client:
Hays
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Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers daily through troubleshooting hardware or installation issues, as well as supporting our mobile/web platforms, and keeping customers updated via phone and email.
Essential job functions:
1. Become a technical expert on the SaaS platform
2. Serve as a Technical Customer Support professional dealing with technical matters related to SaaS products and solutions
3. Handle incoming customer requests from external and internal calls and emails, managing cases end-to-end
4. Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders
The ideal candidate is a customer support professional with good technical skills and a clear understanding of customer satisfaction drivers. The technical professional should have:
* Experience in a customer-facing role (mandatory)
* Experience with SaaS solutions (preferred but not mandatory)
* Experience with CRM & ERP systems like Salesforce and SAP (preferred but not mandatory)
* Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
What you need to do now
If you're interested, click 'apply now' to send your updated CV or call us. If this role isn't suitable, contact us for a confidential career discussion.
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