Customer Service Administrator
Salary: £25,521.60 plus 25 days annual holiday entitlement
Permanent, Full Time Mon-Fri 8:30 5:00
Based at Cornwall TR27 5JR
Job purpose:
As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.
Key responsibilities:
1. Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
2. Develop strong relationships with the wheelchair service team.
3. Update computer records for reconditioned and new wheelchairs.
4. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
5. Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
6. Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
7. Ensure workloads are managed effectively and all daily tasks are completed.
8. Maintain a professional customer service attitude when dealing with all service users and other agencies.
9. Observe all regulations covering the confidentiality ...