We'relookingforsomeonewhobridgescreativeexecutionandoperationalexcellence.Someonewhothinkslikeastrategistaboutsystems,clients,andworkflows,butisn'tafraidtorolluptheirsleevesandoptimizeday-to-dayoperations.You'llownalways-oncontentdevelopment,managecontentcreators,proposesolutionstofitourbudgetconstraints,andcontinuouslyevolvehowweworkusingAI.Ifyou'recurious,adaptable,anddrivenbyimpact—notjusttasks,thisisforyou.
KeyResponsibilities
StrategicOperations&SystemDesign
* Designandevolveend-to-endcontentproductionworkflowsthatscaleefficientlyacrossmultipleclientbrands
* Buildsystemsandprocessesthatreducefriction,improvepredictability,andenableflexibilitywhenclientneedsshift
* Defineproposalassessmentframeworks;parterwithbrandmanagementteamstoscopeprojectsaccuratelyandallocateresourcesstrategically
* ContinuouslymeasureandimproveKPIsaroundturnaroundtime,quality,costperoutputandteamutilisation
AIIntegration&Innovation
* SupportstheHeadofInnovationinrollingouttheagency’sAIstrategytoidentifywhereAIaddsmostvalue
* PartnerAIproductandinnovationmanagertobuildbusinesscasesandimplementsolutionsforclients
* PioneernewwaysofworkingthatcombinehumancreativitywithAIcapability
* LeadAI-enabledcontentoperations
Always-OnContentStrategy&Execution
* Designandowncontentworkflowsformultipleclientsandaccountssimultaneously
* Proposeandimplementcontentworkflowthatbalancealways-oncadence
* Anticipaterisksearlyandproactivelysolveproblems
Cross-FunctionalInfluence&FinanceOwnership
* Workcloselywithcrossdisciplineteamstounderstandclientneedsandalignoperationsaccordingly
* Designtieredservicemodelsandratecardstowardsanefficiency-basedmodel
* Partnerwithleadershipteamonpricingstrategy,clientprofitabilityanalysisandgrowthopportunitiesincontentandAIservices
TeamLeadership&CapabilityBuilding
* Leadanddevelopagrowingteamofcontentspecialists,shooters,editors
* Settalentstandardsandbuildacultureofexcellenceandownership
* MentorteammembersonoperationalthinkingandAIintegration;buildcapabilityforautonomousdecisionmaking
* Assessteamcapacityandgrowthneedsthatisalignedwiththeagency’sstrategy
* Defineandmaintainqualitystandards,deliverytimelinesandbrandconsistencyacrosscontentoutput
Whatarewelookingfor?
* Strategicoperationsleadership:Youthinkinsystems,data,andfinancialimpact.Youcansetstrategy,buildteams,andexecutewithaccountability.
* Financialacumen:You'recomfortablewithnumbers,pricingstrategy,capacityplanning,andmarginoptimization
* Contentproductionexpertise:Youhavedeepknowledgeofcontentworkflows,productionmanagement,andqualitystandards
* Teamleadership:You'vebuiltandledteams;youknowhowtorecruit,developtalent,andcreateaccountability
* AIstrategy&integration:YouunderstandwhereAIdrivesvalueincontentproduction;youcanbuildaroadmapandleadimplementation
* Proposal&scopingmastery:Youcanassesscomplexclientneeds,recommendservicemodels,andallocateresourcesstrategically
* Cross-functionalinfluence:Youcommunicateclearlywithcreative,account,andstrategyteams;youcaninfluencewithoutauthority
SuccessMeasures
* Abilitytobuildscalablesystemsunderconstraints
* Teammultipliereffectfocusedonqualityandoutcomeofwhattheteamproduces
* AIasoperationalleverageandadoptioninternallyandexternally
* Financialaccountabilitytodrivemeasurablebusinessimpact
WhyThisRoleMatters
* Contentproductionisoneofthekeydrivingfunctioninmodernagencies.You’llbepartoftheteamthatbuildsandtransformitintoaproductiveandinnovativeoffering.Andyou’lldoitbyreimagininghowAIandoperationsworktogether.
* Thisisaroleforastrategicleaderwhowantstobuildsomethingthatcompounds.Efficientsystems,capableteams,andanewwayofworkingthatshiftstheentireagencyforward.
JobSpecifications
1.KnowledgeandExperiencesRequired
* 8–12yearsofexperienceinintegratedagency,contentoperations,ordigitaldeliveryenvironments.
* Provenexperienceleadinghigh-volume,multi-streamcontentecosystemsacrossdigital,socialandBTLtouchpoints.
* Strongunderstandingofend-to-endproductionprocessesacrossformats(video,static,web,experiential).
* Demonstratedabilitytodesignandscalecontentworkflowsandoperationalsystemsacrossmultipleaccounts.
* Experiencemanagingcomplex,always-oncontentprogrammeswithmultiplestakeholdersanddependencies.
* Strongcommercialacumen,includingexperienceinscoping,pricingmodels,resourceplanningandprofitabilitymanagement.
* Familiaritywithcontentplatforms,automationtools,andAI-drivenworkflows,withpracticalapplicationinproductionoroperations.
* Experienceleadingteamsanddevelopingcapabilitywithincontentorproductionfunctions.
2.SkillsRequired
* Strongoperationalleadershipwiththeabilitytodesign,implementandoptimisescalableworkflows
* Confidentindrivingdeliveryacrossmultipleworkstreamswithhighlevelsofcomplexity
* Excellentstakeholdermanagement,withtheabilitytoinfluenceseniorclientsandinternalleads
* Clearandstructuredcommunicator,abletoarticulatetrade-offs,risksandrecommendationseffectively
* Strongcommercialandfinancialthinking,withtheabilitytobalancequality,speedandcost
* AbilitytointegrateAIandautomationintoworkflowstoimproveefficiencyandoutput
* Highlevelofproblem-solvingability,withafocusonpracticalandscalablesolutions
3.Attributes
* Strategicandsystems-orientedthinker,withstrongexecutiondiscipline
* Calmanddecisiveunderpressure,abletonavigateambiguityandcompetingpriorities
* Highownershipmindset,accountableforbothdeliveryandoutcomes
* Collaborativeleaderwhobuildstrustanddrivesalignmentacrossteams
* Detail-orientedwithastrongfocusonquality,consistencyandoperationalrigour
* Proactiveandimprovement-driven,constantlyidentifyingopportunitiestooptimisewaysofworking
* Committedtodevelopingteamsandbuildinglong-termcapabilitywithintheagency
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