Salary up to £43,000 depending on experience
About the role
Systems Trainer
Working hours Full Time (flexible working arrangements including part time will be considered))
Up to 12 month Fixed term contract or secondment
Salary up to £43,000 depending on experience
LocationLowestoft Suffolk/ hybrid working
For the purposes of advertising this role is advertised several times across our operating areas. There are 2 roles.
About the role
Are you experienced designing and delivering training on Corporate Systems to a diverse group of colleagues? We have a two opportunities to join the team offering expert advice on the delivery of systems training across the organisation.
You’ll be responsible for liaising with internal customers across multiple departments to create and deliver tailored training materials that upskill the workforce. This means you’ll ensure a consistent and thorough approach to systems training.
Monitoring success is key as you’ll generate and analyse reports to monitor the effectiveness of systems training. This will ensure alignment with business objectives.
This means you'll be responsible for ensuring all training is accurately recorded and kept up to date within the learning management system or booking platform. Additionally, you'll manage and maintain the self-help hub on SharePoint, making sure it remains a useful and accessible resource for all employees.
Other daily activities include providing advice to managers and employees on systems training, guiding the Academy Team to ensure tracking of training for compliance, and responding promptly to training-related queries.
About you
If you have experience building effective relationships with internal colleagues and stakeholders then we want to hear from you.
The successful candidate will be familiar with company systems like Maximo/OFS, using your organisation skills to prioritise multiple activities for various customers across several work functions.
This means you’ll demonstrate strong understanding of customer needs, using your communication skills to meet the needs of a diverse customer base. This will be paired with the ability to work effectively as part of a team with a sense of individual accountability.
Customer focused is one of our five company values which means you’ll place positive customer experience at the heart of everything you do
Please note the successful candidate will require a full UK Driving licence
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
Please note this role will require a DBS to be completed prior to employment
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
* Generous holiday entitlement, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
* Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
* Free access to local attractions.
* A fantastic discount scheme, with savings on days out, shopping, travel and more.
* Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
* Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
* Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
* Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
Results Driven
We take responsibility for achieving excellent business results.
Ethical
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits bookletattached to this advert.
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