Job Title: Resilience Advisor
Function: Commercial
Location: Hybrid – 1-2 days a week in one of our offices (Nottingham, Alfreton, Sheffield, Daresbury, Wakefield or London)
Contract type: 12 Month Fixed Term Contract
Salary: £56,476 with the potential to rise to £66,443 over 3 years
Closing Date: Friday 29th May 2026
NHS Supply Chain currently has an opportunity for a Resilience Advisor to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.
As part of our Resilience team your role will be to manage the response to supply chain disruptions and co‑ordinate response activity across the resilience value stream (supplier management, inventory and logistics, procurement & customer). Manage Supply Chain Resilience activity and support key improvement initiatives. Develop reporting and analytics to support the Supply Chain Resilience strategy. Support cross functional teams and drive adherence to Supply Chain Resilience processes. Support the resilience manager on high level supply chain disruptions and business improvement initiatives.
Every day you will …
* Work alongside inventory colleagues to identify stock position of disrupted lines, bringing in clinical support to ensure alternatives are fit for purpose and analyses the potential for disruption across one product to impact demand and therefore stock of other products. Develops a holistic view of the inventory position and uses this to inform decision making in relation to each disruption.
* Investigate standard incidents using current regulatory and compliance processes, systems and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.
* Elicit complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
* Continuously seeks ways to improve, identifying lessons learned and bringing these back to the team to feed into ongoing improvement initiatives.
* Manages customer communication as required in to ensure clear and effective messaging to customers when supply is impacted.
What can we offer you?
We Want To Reward You For Your Passion, Enthusiasm, And Hard Work So We Offer Much More Than a Competitive Salary
* Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
* We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
* 27 days holiday plus bank holidays
* We are dedicated to your development, through in‑house training, support, and access to external qualifications to maximise your potential.
* A focus on your well‑being offering 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme
* Generous pension scheme (with us contributing 12% when you contribute 6%)
* Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
* 2 days of paid volunteering leave allowing you to give back to your community.
* Access to many discounts from the Blue Light Card to NHS Discounts.
NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
What skills will help you thrive in this role?
* Bachelor's Degree or Equivalent Level
* Communication skills
* Planning and organising
* Data Collection and analysis
* Stakeholder engagement and the ability to mediate
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
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